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Do You Want to Keep Your Customers Forever?. Don PeppersЭкономика. Harvard Business Review Classics

Название
Do You Want to Keep Your Customers Forever?
Автор:
Don Peppers
Серия:
Harvard Business Review Classics
Жанр:
Экономика
Год выпуска:
0
isbn:
9781633691421
Аннотация:
This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a «learning relationship.» Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.
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