I straightened my chiffon scarf so the small forget-me-nots lay flat against my crisp, white shirt. A quick tug of my sleeves, brushing off imaginary fluff, a pat of my hair, tied back in a neat ponytail, and I was as ready as I would ever be. My rubber-soled shoes allowed me to silently do the last check of the small room. Every seat was presentable – the flowers arranged just so – and the windows and mirrors were spotless. Not a fingerprint or smudge in sight. The lights were set to the correct level, the gaudy air freshener that had been here when I’d arrived was where it belonged – in the bin – the synthetic lily of the valley scent no longer catching at the back of your throat. I smiled at the calming space. It looked perfect.

It had been another late night, preparing for today and the other services I had this week. I could hear my boss Frank’s voice warning me that I was going to end up burnt out if I wasn’t careful. I’d already had niggles with my neck and shoulders that he was convinced were stress-related, despite my insistences that I was fine. I’d catch up on sleep this weekend, I promised myself.

The sound of car tyres pulled me away from giving one of the red ribbons I’d looped though the end of the pews a final flourish. The family hadn’t specified a colour scheme but, as Mr Oakes had been a lifelong Liverpool FC fan, I thought they’d appreciate the gesture.

I straightened up and nodded to Leon, who was giving the sound system a once-over. He was my favourite of the team. He understood what I was trying to achieve without too much questioning, usually a slight raising of his bushy grey eyebrows or pressing his thin lips together would be all he’d say about some of my more ‘out there’ ideas. I ran a finger over the lectern. Clean as a whistle.

‘Leon, before I forget, did you get my message about next Wednesday? The Rivers family want to change their dove release from before to after the memorial slot.’

Leon nodded. ‘Don’t you worry. When would I ever let you down?’

‘Thank you.’ I was about to mention something else when a soft tinkle of an alarm began playing.

‘That’s our two-minute warning,’ I said, fishing my phone from my pocket, switching it to silent and double-checking the time.

Earlier I’d received a call that the cars had left precisely on time. I’d asked the drivers to take a slight detour that I hoped would bring some comfort to the family, if it went to plan. I had already checked the online route map for any last-minute traffic jams, diversions or roadworks, and had breathed a sigh of relief – everything looked clear.

I’d also made sure to check the weather app in case we needed to provide more umbrellas – Spring had been all over the place. I’d learnt quickly that small things like bottles of water in the cars and even sunscreen could make a huge difference. People didn’t remember to take things like that with them on days like these.

‘Seriously, Grace.’ Leon nodded at my phone, unable to hide a smile. ‘An alarm?’

‘You get on with your job and I’ll get on with mine,’ I replied politely.

‘I forgot, organisation is liberation,’ he parroted. I think it was meant to mimic me. A flourish of blush spread across his cheeks at the look I gave him.

I let it go and cleared my throat.

‘It’s time.’

He composed himself, gave a solemn nod, then pressed play. The room was suddenly filled with the sound of Gerry and the Pacemakers’ ‘You’ll Never Walk Alone’. It played at just the right volume from the hidden speakers that had recently been installed at my suggestion, the sound optimised so that the acoustics were the same for all the guests.

‘Show time,’ Leon whispered and pulled open the doors.

We took our positions. We were mere background players from then on. There to observe, supervise and, above all, ensure everything went to plan. The family slowly walked in, steely determination etched on their pale faces.

A light oak-veneered coffin was carried over the threshold. Heads bowed, feet shuffled, the odd gasp of breath was just audible over packets of tissues rustling. As the service got underway, I scanned my eyes around the congregation. Mr Oakes had clearly been a popular man. I’d gone to the liberty of printing off extra orders of service just in case the numbers given by his family were off slightly, and I appeared to be proven right. Nearly every seat was taken.

I sensed Leon smiling at me.

‘You’re miming the words again,’ he whispered. I looked away to hide any sign of blushing. I had a habit of doing that.

Mr Oakes’s son, Edward, made his way to the lectern. Each slow step was painful to watch. He tugged at his shirt collar and fidgeted in his black suit. Clearly a trip to the dentist or a gruelling job interview would be a walk in the park compared to this. Some people revelled in being centre stage, no matter what the occasion. Edward Oakes was not one of those people.

He took two deep breaths to compose himself. The microphone whined that he was too close, a jolting sound that clearly didn’t help with his nervous state. He jerked back and wiped his glistening forehead.

‘I’ve been asked to give a reading and then introduce the piece of music Dad loved so much.’ He swallowed and tried to focus his red-rimmed eyes on the card in his trembling hands. I ran through the short, concise speech in my head. His mother had chosen the text and the song was one they’d danced to on their wedding night.

He cleared his throat once more and began to read.

Before long, guests exited the room, blinking back the bright spring sunlight

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