Here's the book you need to prepare the latest Cisco Internetwork Troubleshooting Support (CIT) exam, 642-831. This Study Guide provides: In-depth coverage of key exam topics Practical information on troubleshooting and optimizing Cisco internetworks Hundreds of challenging review questions Leading-edge exam preparation software, including a test engine, sample simulation questions, and electronic flashcards Authoritative coverage of all exam objectives, including: Establishing an optimal system baseline Diagramming and documenting system topology and end system configuration Verifying connectivity at all layers Selecting an optimal troubleshooting approach Planning a network documentation system and baseline monitoring scheme Using Cisco IOS commands and applications to identify and isolate system problems Resolving sub-optimal system performance problems Restoring optimal baseline service Working with external providers and system users to resolve service provision problems Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.