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Gladwell, Blink: The Power of Thinking Without Thinking (Little, Brown, January 2005), pp. 134–136.
20
Malcolm Gladwell, Blink: The Power of Thinking Without Thinking (Little, Brown, January 2005), p. 182.
21
Malcolm Gladwell, Blink: The Power of Thinking Without Thinking (Little, Brown, January 2005), p. 47.
22
Jack Welch and Suzy Welch, Winning (HarperCollins, 2005), p. 95.
23
“Strategic Review at Egon Zehnder International,” Cases A, B and C (Harvard Business School, August 2, 2004).
24
Daniel Goleman, Working with Emotional Intelligence: A Discussion about Egon Zehnder International and Its Hiring Criteria (Bloomsbury, 1998), pp. 303–311.